Terms & Conditions

Effective Date: [Insert Date]

Last Updated: [Insert Date]

Welcome to RedMonk Wellness (“Company”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, wellness services, IV therapy services, homecare services, consultations, memberships, and related offerings.

By accessing our website, booking an appointment, purchasing a service, or using any of our wellness offerings, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Eligibility

You must:

• Be at least 18 years of age; or
• Use our services under the supervision and consent of a parent or legal guardian.

By using our services, you confirm that:

• The information you provide is accurate and complete.
• You are medically fit to receive wellness services unless otherwise disclosed.
• You understand that wellness services are not a substitute for emergency medical care.

2. Scope of Services

RedMonk Wellness provides wellness and preventive care services including but not limited to:

• IV hydration therapy
• Vitamin infusions
• Recovery and performance therapies
• Skin and aesthetic wellness services
• Doctor consultations
• Home wellness visits
• Membership and subscription wellness programs
• Nutritional and lifestyle guidance

Services may vary by location, medical suitability, and practitioner availability.

3. Medical Disclaimer

• Our services are intended for wellness and preventive care purposes only.
• Our treatments do not diagnose, treat, cure, or prevent any disease unless specifically stated by a licensed medical practitioner.
• Results may vary between individuals.
• Wellness therapies should not replace professional medical diagnosis or hospital treatment.
• In case of a medical emergency, immediately contact emergency medical services.

Clients are responsible for disclosing:

• Existing medical conditions
• Allergies
• Medications
• Pregnancy status
• Previous reactions to IV therapy or medications

Failure to disclose relevant medical information may increase treatment risks.

4. Consultation and Medical Clearance

Certain treatments may require:

• Medical evaluation
• Consultation with a licensed doctor
• Blood tests or diagnostic screening
• Signed consent forms

RedMonk Wellness reserves the right to refuse or discontinue treatment if deemed medically unsuitable.

5. Appointments and Bookings

5.1 Appointment Confirmation

Appointments are subject to:

• Availability
• Payment confirmation
• Medical suitability

We reserve the right to reschedule appointments due to:

• Medical emergencies
• Practitioner unavailability
• Operational limitations
• Safety concerns

5.2 Late Arrivals

Clients arriving late may receive reduced treatment time or may need to reschedule.

5.3 Home Service Access

For home visits, clients must ensure:

• Safe and hygienic access to the premises
• Availability during the scheduled time
• Adequate space for treatment administration

Our professionals may refuse service if conditions are unsafe.

6. Pricing and Payments

All pricing is displayed in Indian Rupees (INR) unless otherwise specified.

We reserve the right to modify prices without prior notice.

Accepted payment methods may include:

• Credit/debit cards
• UPI
• Bank transfer
• Online payment gateways
• Cash where permitted

Full or partial advance payment may be required for certain services.

7. Cancellation and Refund Policy

7.1 Cancellation by Client

• Cancellations made at least 24 hours before the appointment may be eligible for rescheduling.
• Late cancellations may attract cancellation charges.
• No-shows may result in forfeiture of booking amounts.

7.2 Refunds

Refunds are generally not provided for:

• Completed services
• Membership usage
• Consumable medical products
• Personalized treatments

Approved refunds, if applicable, may take 7–14 business days to process.

7.3 Cancellation by Company

We reserve the right to cancel or postpone services due to:

• Medical safety concerns
• Force majeure events
• Operational reasons
• Practitioner emergencies

In such cases, clients may receive rescheduling options or eligible refunds.

8. Memberships and Packages

Memberships and wellness packages:

• Are non-transferable unless explicitly approved.
• Must be used within the stated validity period.
• Cannot be partially redeemed for cash.
• May be subject to additional terms communicated at purchase.

Unused sessions after expiry may lapse without refund.

9. Risks and Consent

Clients acknowledge that wellness procedures, including IV therapy, involve potential risks such as:

• Bruising
• Swelling
• Infection
• Allergic reactions
• Dizziness
• Vein irritation
• Side effects from vitamins or medications
• Rare medical complications

By proceeding with treatment, clients voluntarily assume these risks and provide informed consent.

10. Client Responsibilities

Clients agree to:

• Provide truthful medical information
• Follow practitioner instructions
• Maintain respectful behavior toward staff
• Avoid misuse of medications or prescriptions
• Use services lawfully and responsibly

Any abusive, threatening, or inappropriate conduct may result in refusal of service.

11. Intellectual Property

All website content including:

• Logos
• Branding
• Images
• Videos
• Text
• Designs
• Service descriptions
• Marketing materials

are owned by or licensed to RedMonk Wellness and protected under applicable intellectual property laws.

Unauthorized reproduction or commercial use is prohibited.

12. Website Usage

Users must not:

• Attempt unauthorized access to systems
• Distribute malicious software
• Use the website for fraudulent purposes
• Copy or scrape content without permission
• Misrepresent affiliation with the Company

We reserve the right to suspend or terminate access for misuse.

13. Privacy

Use of our services is also governed by our Privacy Policy.

By using our services, you consent to the collection and processing of personal and medical information in accordance with applicable laws.

14. Limitation of Liability

To the maximum extent permitted by law, RedMonk Wellness shall not be liable for:

• Indirect or consequential damages
• Loss of profits or opportunity
• Delays beyond our control
• Reactions caused by undisclosed medical conditions
• Service interruptions
• Third-party platform failures

Total liability, if any, shall not exceed the amount paid for the specific service giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless RedMonk Wellness, its directors, doctors, staff, affiliates, and partners from claims arising out of:

• Your misuse of services
• Violation of these Terms
• False medical disclosures
• Negligent or unlawful conduct

16. Third-Party Services

Our website or services may contain links or integrations with third-party providers.

We are not responsible for:

• Third-party content
• Payment gateway failures
• External websites
• Third-party privacy practices

Use of third-party services is at your own risk.

17. Force Majeure

We shall not be liable for delays or failures caused by events beyond reasonable control, including:

• Natural disasters
• Government restrictions
• Epidemics or pandemics
• Labor disruptions
• Technical outages
• Transportation interruptions

18. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

19. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Updated Terms will become effective upon publication on our website.

Continued use of our services constitutes acceptance of revised Terms.

20. Contact Information

For questions regarding these Terms and Conditions, please contact:

RedMonk Wellness

B-36, Laxmi Business Park

New Link Road, Andheri West

Mumbai, Maharashtra, India
Email: info@redmonkwellness.com
Phone: +91 62-62-03-03-03
Website: https://redmonkwellness.com